I just wanted to flick you a quick note to acknowledge the professionalism and speed at which xxx processed our claim, in my personal and professional opinion it is an example of outstanding service and should the “Insurance industry” have more people like these two working within the “bad rap” you undeservedly get will soon disappear!!
Thanks heaps MLAA, I have felt all the way through this process that you have been a fantastic advocate for us with the insurer. I appreciate your support and open communication through this difficult process. Let’s hope this time we get the right outcome.
Customer service is paramount and its clear to see that you and your staff are representing (INSURER) with 5 star service! Great to see the example of a fast ‘assess and report’ turnaround. Thanks again MLAA to you and your team for a job well done! I will forward the feedback to the management team here.
Just a quick heads up the guys here love the layout and quality of the reports that we are receiving from you. The way you have written the report makes them easy to read and understand for those that are not familiar with boats. Keep up the great work.
Thank you MLAA for your attention and professionalism. It is a good outcome for an unfortunate incident and shows xyz are a good company to do business with.
